What is Eco-Cloud?
IBM Eco-Cloud is an enterprise-facing marketplace where customers browse and order cloud applications/services to power their business operations.
Eco-cloud
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Cloud Market
Why Review Center?
As Eco-cloud gained traction with enterprise users, platform operators wanted to add an order review system. Reviews let customers share feedback on their orders and assess product and service quality. They also help providers collect insights to improve their offerings.
Design Objectives
Through discussions with stakeholders, I distilled 3 key design objectives for the Review Center project:
Quality Benchmark
Opinion Outlet
Actionable Feedback
Order Statuses
Orders on Eco-cloud have 5 statuses. The flowchart shows how these statuses relate to the order lifecycle. Reviews are only enabled for ongoing and finished orders to ensure the feedback is grounded in real experience.
Order Structure
On Eco-cloud, every order is tied to a single product but could include multiple order items–variations of that product with unique distribution names, release versions, and product plans. The platform treats items independently so every order item has its own status and review.
Review Center
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Order with Two Items
Unreviewed Orders
I adopted a two-tab structure for Review Center. The "Unreviewed" tab helps users quickly find orders that haven't been reviewed yet.
Reviewed Orders
The "Reviewed" tab provides an overview of all reviews users have submitted on product orders, enabling them to easily manage and edit existing reviews.
Review Showcase
After users added a review, it will be displayed publicly in the review section of the product detail page. As such, other users who are interested in the product can reference the review for evaluation.
Eco-cloud
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Product Detail Page
The Results
In August 2021, I shipped implementation-ready specs for Review Center to devs. The deliverables were well received by stakeholders for enabling users to leave order reviews, strengthening decision support for future buyers, and increasing engagement across Eco-Cloud. Based on its impact, stakeholders also proposed future enhancements like review replies and image uploads.
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